Technical glitch affected restaurants as far as Japan and Australia.
Customers of McDonald’s reported being turned away from restaurants worldwide, including in the United Kingdom, after the fast-food chain experienced severe IT issues.
British patrons complained of branches being closed, although many were able to place orders through the company’s app. This led to confusion and frustration among customers who were expecting a quick meal.
McDonald’s Japan also halted operations in most of its 3,000 outlets due to a system malfunction. This had far-reaching implications for customers who relied on the brand’s reliability. In Australia, a McDonald’s spokesperson acknowledged the disruption affecting its outlets nationwide, leading to delays and inconvenience for customers awaiting their orders.
The New York Times reported that McDonald’s Hong Kong also grappled with a “computer problem.” Mobile orders and self-ordering kiosks were not functioning, leading to longer wait times and customer annoyance. According to its website, the fast-food chain operates approximately 245 outlets in the former British territory.
Some of the more than 160 outlets in New Zealand also reported failures affecting order processing, resulting in many disappointed customers having to seek alternative dining options.
In a statement, McDonald’s UK apologized to affected customers, emphasizing that the company takes the situation seriously. It stated: “We are aware of a technical glitch that has affected our restaurants. The issue has now been resolved in the United Kingdom and Ireland. We thank customers for their patience and apologize for any inconvenience.”
Despite the widespread impact and inconvenience to customers, McDonald’s stressed that the issue was not due to a cybersecurity incident. This is intended to reassure customers who may have concerns about the security of their personal data.
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